We’re here to help! Whether it’s about your order, a product question, or feedback, please reach out using the form below. Our team will be happy to assist you.

Sleepy Cotton

Please describe the issue through our <a href="https://contact.gorgias.help/forms/vlfplox5" target="_blank" rel="noopener noreferrer">Contact Form</a>, including as much detail as possible: - Your order number - The email address used to place the order Important Notes: - Our support window is 30 days from the order date. - Submitting multiple inquiries across different channels may delay our response time.

Please describe the issue through our Contact Form, including as much detail as possible:- Your order number- The email address used to place the orderImportant Notes:- Our support window is 30 days from the order date.- Submitting multiple inquiries

It seems like my package got lost. How can I file a claim?

3. Order Tracking & Issues

What is your return policy?

How long does it take to process a refund?

Can I exchange an item?

Will I receive a reminder before each renewal?

I’m not satisfied with the products. How can I get a refund?

1. Returns & Refunds

Is it safe if my dog licks the Paw Gel Cleanser?

How do I use the Paw Gel Cleanser?

What are the different types of Paw Gel Cleanser, and which one is right for my dog?

Paw Gel Cleansers

What is the recommended expiration date for the Oral Gel and Water Additive?

Dog Dental Care

2. Product FAQs

How can I track my order?

How long does it take to receive my order?

Why haven’t I received my confirmation email?

My products arrived damaged. How can I file a claim?

My package arrived with a missing product. How can I file a claim?

How can I cancel my subscription?

How can I change my subscription (product, quantity, frequency)?

How do I skip, pause, or cancel my subscription?

4. Subscriptions & Account

It seems like my package got lost. How can I file a claim?Updated 2 months ago