3. Order Tracking & Issues
How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. Click the tracking link in the email to follow your package. If you can’t find the email, check your spam folder.
How long does it take to receive my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use the tracking link provided in the email to follow your package’s progress. If you don’t see the confirmation email, please check your spam or j
Why haven’t I received my confirmation email?
Please check your spam or junk folder. If the email was marked as spam, mark it as important so you won’t miss future notifications. If you still can’t find it, contact us at [email protected].
My products arrived damaged. How can I file a claim?
Please submit your claim through our Contact Form. Be sure to describe the issue in detail and include the following:- Your order number- The email address used to place the orderSupporting ImageAttach a clear, well-lit photo of the damaged item(s).
It seems like my package got lost. How can I file a claim?
Please describe the issue through our Contact Form, including as much detail as possible:- Your order number- The email address used to place the orderImportant Notes:- Our support window is 30 days from the order date.- Submitting multiple inquiries
My package arrived with a missing product. How can I file a claim?
Please contact us through our Contact Form, and include:- Your order number- The email address used to place the orderSupporting ImageAttach a photo showing the contents of your package and the packaging. Well-focused images help us assess the issue