We’re here to help! Whether it’s about your order, a product question, or feedback, please reach out using the form below. Our team will be happy to assist you.

Sleepy Cotton

Please submit your claim through our <a href="https://contact.gorgias.help/forms/vlfplox5" target="_blank" rel="noopener noreferrer">Contact Form</a>. Be sure to describe the issue in detail and include the following: - Your order number - The email address used to place the order Supporting Image Attach a clear, well-lit photo of the damaged item(s). Clear images help us review and process your claim much faster. Important Notes: - Our support window is 30 days from the order date. All claims must be submitted within this period. - Please do not submit multiple claims through different channels. Doing so may cause delays in processing your request.

Please submit your claim through our Contact Form. Be sure to describe the issue in detail and include the following:- Your order number- The email address used to place the orderSupporting ImageAttach a clear, well-lit photo of the damaged item(s).

My products arrived damaged. How can I file a claim?

3. Order Tracking & Issues

What is your return policy?

How long does it take to process a refund?

Can I exchange an item?

Will I receive a reminder before each renewal?

I’m not satisfied with the products. How can I get a refund?

1. Returns & Refunds

Is it safe if my dog licks the Paw Gel Cleanser?

How do I use the Paw Gel Cleanser?

What are the different types of Paw Gel Cleanser, and which one is right for my dog?

Paw Gel Cleansers

What is the recommended expiration date for the Oral Gel and Water Additive?

Dog Dental Care

2. Product FAQs

How can I track my order?

How long does it take to receive my order?

Why haven’t I received my confirmation email?

It seems like my package got lost. How can I file a claim?

My package arrived with a missing product. How can I file a claim?

How can I cancel my subscription?

How can I change my subscription (product, quantity, frequency)?

How do I skip, pause, or cancel my subscription?

4. Subscriptions & Account

My products arrived damaged. How can I file a claim?Updated 2 months ago